What are your Shipping Costs?

Hay Steamer Kits are light and large, so they can be expensive to ship around the world.

We only charge for direct shipping costs and quality packaging - we want your Hay Steamer to arrive in one piece, ready to start steaming!

Our international flat-rate shipping rates are shown below. If you prefer, you can arrange for your own courier to pick-up from our address.

Please note that all shipments are IncoTerms DAP - so you may be charged VAT by your local government on delivery. The Courier will notify you if this is required. We do not charge VAT on UK Shipments. The HS code for Hay Steamers does not normally incur Duties in USA or EU but this is subject to the decisions of your country.

Days Transit Single Steamer Kit Double Steamer Kit Extras - Small Parcel* Extras - Medium Parcel*
UK incl Highlands & Offshore Isles 1 £20 £36 £4 £3
Guernsey & Jersey 1 £56 £79 £19 £40
Europe ** Due to Brexit we are having to use other couriers, so costs are higher 2 £60 £80 £18 £16
UAE 3 £150 £165 £30 £90
USA 3 £140 £190 £30 £90
Canada, Australia & New Zealand 4 £170 £210 £37 £116

*  Any extra items you order may be packed inside your steamers, in this case we'll refund any extra shipping charges. Contact us to make sure.

How can I use an Equisteam Hay Steamer?

These are the very frequently asked questions that we get on a regular basis. Please contact us and let us know if you have more!

I soak my hay. Can steam help? I hate soaking!

In principle, it depends on WHY you soak. Steaming is nice for both the horse and owner, especially on a cold winter's day. There are some benefits:

  • You don't get wet or have to handle cold, heavy soaked hay
  • It smells wonderful and horses love it, they'll not waste as much.
  • It can help with respiratory problems, but soaking/wetting can help too

Importantly, Steaming will not reduce sugars significantly, so it won't help with laminitis.

Many people will soak to reduce sugars but then steam to make the hay nicer to eat and to clean up some of the micro-organisms that can result from a long soak.

More on this in questions to come! We'll publish a paper on this soon.

Can steaming reduce sugars for laminitis

In short, no. Steaming reduces sugars slightly - but not enough to make a difference for laminitis or weight-controlled horses.

It does make soaked hay much more palatable, so it is often used to encourage horses to eat soaked hay.

How soon after steaming can I feed my hay?

You can generally take the hay out of the steamer and feed it to your horse after about 5 minutes, especially if it is in a hay-net. The net and hay will be hot (like a cup of coffee) but will cool rapidly out of the steamer bin.

Don't thrust a bare hand in the middle of a net or loose hay, though - it will hold high temperatures for 10-20 minutes and you might get a burn.

How long do I steam?

We've had our steamers tested at an independent lab so we'll use those results to guide steaming times.

For most steam generators, add 10-15 minutes warm-up time to the times below. Always use a timer switch to ensure your steamer doesn't overheat.

One Steamer Bin,

For one Steamer, with a large hay-net or about 6.5kg loose hay - minimum 45 minutes of steam-time, we advise 60 minutes.

Two Steamer Bins

For Two Steamer Bins run from the one steam generator, the steam energy is shared so you'll need to use a full 80-minute cycle and then leave it to sit and cook for 10 minutes. That's 90 minutes of treatment time at effective temperatures.

To go faster, wet your hay first with around 3L of cold (or better - hot!) water. Much of the cycle time is taken up with getting the hay wet enough to conduct heat. Wetting beforehand really helps.

If you are over-loading (7-8+kg hay) or have really dense slices, we advise always wetting to ensure you treat all the hay.

Can I do my own DIY Steamer?

OK, you may not have asked, but plenty do and we bet everyone thinks about it. So let's get them out in the open!

Can I make my own?

Of course you can, many do. We'll help you if you like. We make all of our parts available in a few DIY kits to help you solve some of the trickier technical problems. You can find them here.

I need to steam a whole bale of hay. Can I DIY?

OK - generally No. The DIY boilers don't deliver enough steam energy for a full bale. Large boxes and rectangular bins loose too much heat and can't heat the hay evenly. You need to resort to special spikes and heavy insulation - and even then we found a high bacterial count in the runoff which is a bit nasty.

If you can source a pro boiler (7 litres + capacity) then it might work - but go see what those cost.

Our design is optimised for the inexpensive DIY boilers and so is great for most horse owners.

What is your Warranty?

In short, we support our own products for 1 year against manufacturing faults that cause early failures. They are designed for long life in equine environments.

Electrical products, including any boilers, are warranted for 90 days. This is long enough to ensure there are no leaks or failures due to faulty manufacture. Anything beyond that is most likely wear-and-tear.

We provide detailed instructions and advice to get long life out of your equipment - we expect years of service depending on your water hardness, electricity supply and regular cleaning and descaling.

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